Questions about products or ordering?

If you have any questions you would like answered, please contact us via email - bigpawgifts@yahoo.co.uk . We will get back to you asap.

How to order

Add each product you require to your PayPal shopping basket by clicking on the 'Add to basket' button beside each product. Your shopping basket can be viewed by clicking on any of the 'View basket' buttons. You can alter the quantities of products in your basket or delete products from your basket on the shopping basket web page. Once you have completed your shopping, simply follow PayPal's instructions in order to complete your payment.

Postage

Postage & Packaging is included in all of the prices of each item & are posted 1st class ( Recorded delivery in the U.K )

1st class airmail for europe & worldwide


Payments

Big Paw Gifts does not hold credit or debit card details since card payments made to us are dealt with by PayPal. Customers do not require PayPal accounts in order to make payments through PayPal. PayPal accepts payments through all major credit and debit cards, including Visa, Mastercard, Amex, Maestro, Switch, Solo, Delta and Visa Electron. Once you have successfully placed an order online, you should receive an email from PayPal confirming payment. You will also receive an email from us confirming your order.

Delivery

Once payment has been received your order will be processed. If there is a problem or delay with regard to an order the customer will be notified via email or telephone. Orders are normally posted within seven working days of receipt of payment.

Returns

All Big Paw Gifts items are carefully checked before they leave us, and should reach the customer in perfect condition. In the event of any problem with an order, postage for returned items is payable by the customer unless there is deemed to have been a fault on our behalf. If you would like to return an item, please do so within 14 days of receipt for an exchange or refund. Please obtain a certificate of posting, as we cannot be held responsible for goods that do not reach us.

We will accept returns on unsuitable items provided that you return them to us in their original condition and packaging,

Availability

From time to time the items available to us through our stockists are discontinued or temporarily unavailable beyond our control. In such cases we shall endeavour to find as close a match as possible and the customer may be contacted via email and offered a replacement item.

TRADE DESCRIPTION

Although we make every effort to ensure that descriptions and pictures of our goods are as accurate as possible, we hope that you will understand that the uniqueness and hand crafted nature of the products means that there may be slight variation in colour or size.